Dubai Government Excellence Program: A Success Story

Introduction

Dubai, which has developed a distinct identity as a modern and dynamic city, realized the benefits of performance measurement and excellence strategies to become more efficient, flexible and competitive in today's changing business environment. As the state matured and as the global environment became more competitive, Dubai needed to modernize ‘the way it does government’. Therefore, Dubai Government Excellence Program (DGEP) was established to improve practices, results, and overall performance of the government sector in Dubai.